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May 20

I’ve spent hours and I don’t know what to do.

I used to work for a very large company. When I started there, the computer was a mainframe that took up an entire floor of the building. It was driven by punch cards and data tapes and had it’s own HVAC system to keep the computer at the appropriate temperature.

Today, I hold more computing power than that mainframe had in my smartphone… and guess what… so do you.

But, as with anything electronic, sometimes things simply don’t work the way they should. We had an issue once with the Mac Server that was attached to that mainframe, and the Information Technology folks simply couldn’t get it fixed. They spent hours troubleshooting.

Since I was the Apple guru at the time, they finally decided to call me and see if I could help. I told them to do one simple thing.

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TURN THE SERVER OFF FOR 30 SECONDS AND THEN TURN IT BACK ON.

They thought I was nuts, but guess what… it worked. Today, when someone calls me with a problem the first thing I tell them to do is to reset their device… a fancy way of saying turn it off for 30 seconds and then turn it back on. Let me add, however, some devices, like iPhones and IPads have sequence to do a reset.

But, More often that not, just turning it off and turning it back on solves the problem and saves everyone a lot of time. I just wish that sometimes I’d remember to take my own advice!

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